Changing the way you talk to Government

I’m working on the big GovCamp post tonight, looking at how we can design government services with users. Recognising that it wouldn’t be ready to post tonight, I went procrasti-scrolling on Facebook and found this:

It looks like the SA Government is following through on some great work in their Strategic Plan from last year and bringing their consultation online, with some semi-active listening (mostly thanking people for posts) and areas for citizens to put forward proposals. I’ve not had a deep look at it, but I like what I see so far.


GovCamp Part 2: The online discussion

As mentioned last night, I spent yesterday at GovCamp, a practitioners’ event about improving the way we do¬†government work.

While yesterday was focused on explaining what GovCamp is and getting some rough impressions down on screen, I’ve spent today looking through the discussion, teasing out the best parts of the conversation over on Storify. I encourage you to click through and read about it there, but here are three of my favourite tweets for those who are short on time:

These tweets are perfect examples of the big ideas that came through right across the event: we need to be doing government work from a holistic design point of view, we need to be doing it for the people involved instead of at them, and (on a more personal note) we need to do this for policy as well as programs.

To be fair, the public service has been working on all three of these points to some extent the entire time I’ve been working in it. However, events like GovCamp show how much more we can achieve with these tools, as well as how far we’ve come.

Read more on Storify

Some people

Tonight I had an experience that perfectly exemplified the ‘Yes All Women’ discussion, so I tweeted about it. The response I received was, sadly, a great example of why the discussion started in the first place.

Fuckwits on Twitter

On the up side, sharing this on Facebook has led to some lovely supportive comments from the people I choose to surround myself with. It’s a good confirmation that there’s plenty of people who disagree – and actively fight against – the horrors that spoke up on the original tweet.

Fuckwits on Twitter, lovely folks on Facebook

I’ve chosen the screenshot above¬†because it shows some of the best comments, but my original (non-visible) post sums up my approach nicely:

Should have expected this on the #YesAllWomen Twitter tag.
Oh, no wait, I shouldn’t have, because these sorts of replies are *never* acceptable.